Privacy Policy

Privacy Policy

At Incredible Bharat Tours, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us, request a quotation, or book our travel services.

By using our website or providing your information to us, you agree to the practices described below.


1. Information We Collect

When you contact us or make a booking, we may collect information such as:

  • Name
  • Phone / WhatsApp Number
  • Email Address
  • Address and Country
  • Travel Dates and Destination
  • Number of Travellers
  • Passport or Visa Details (where required)
  • Hotel, Transportation and Special Travel Requirements
  • Booking and Payment-related Information

We may also automatically collect limited technical information such as your IP address, browser type, device information and pages visited on our website.


2. How We Use Your Information

We use your information to:

  • Respond to enquiries and quotation requests
  • Prepare and customise travel itineraries
  • Process and manage bookings
  • Arrange hotels, transportation, flights, guides and other travel services
  • Process payments, refunds and related transactions
  • Provide customer support
  • Send important information about your booking or journey
  • Improve our website and travel services
  • Send promotional offers and travel information where permitted

We do not sell or rent your personal information to third parties.


3. Sharing Your Information

To provide your requested travel services, we may share necessary information with trusted service providers such as:

  • Hotels and Resorts
  • Airlines and Rail Operators
  • Transport Providers
  • Local Guides and Tour Operators
  • Visa or Travel Service Partners
  • Payment Gateways and Financial Institutions
  • Technology and Website Service Providers

We share only the information reasonably required to provide the relevant service.

For international travel, your information may also be shared with service providers located outside India where necessary to arrange your trip.


4. Payments

Payments may be processed through third-party payment gateways, banks or financial institutions.

Where payment information is processed directly by a payment provider, it is subject to that provider's terms and privacy policy. Incredible Bharat Tours does not sell or use your payment information for unrelated purposes.


5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Understand website usage
  • Analyse website performance
  • Improve our services
  • Measure advertising effectiveness

You can manage or disable cookies through your browser settings, although some website features may not function properly.


6. WhatsApp, Email & Marketing

If you contact us through WhatsApp, email, telephone or our website, we may use the information provided to respond to your enquiry and provide travel services.

We may also send travel offers, promotions and other relevant information where permitted.

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

Important: Transactional messages such as booking confirmations, payment information or itinerary changes may still be sent when necessary to provide your service.


7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.


8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and financial records, meet legal requirements, resolve disputes and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.


9. Your Privacy Choices

Depending on applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where applicable
  • Withdraw consent where processing is based on consent
  • Stop receiving promotional communications

To make a privacy request, please contact us using the details below. We may need to verify your identity before processing certain requests.


10. Third-Party Websites

Our website may contain links to airlines, hotels, payment providers, government websites, social media platforms and other third-party websites.

We are not responsible for the privacy practices of these websites. Please review their privacy policies when using their services.


11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.

The latest version will always be published on this page with the updated date.